The CDSS will send communications about the upcoming availability of P-EBT benefits to eligible households prior to card distribution and the second issuance of 2021–22 P-EBT benefits. In addition, the CDSS has resources for eligible households and partners available in multiple languages on a Pandemic-EBT website at Families with questions can call the P-EBT Helpline at 877-328-9677.

The P-EBT Helpline is administered by the CDSS. It will be available Monday through Friday from 6 a.m. to 8 p.m. Families can call the Helpline for general questions about P-EBT eligibility and benefits, and for assistance with Personal Identification Number (PIN)set-up, address changes, and requests for replacement cards. The P-EBT Helpline has been enhanced to better assist with inquiries and to address individual cases. In addition, a new live chat feature will be available on the P-EBT website to provide general support.